This award recognises the transport provider that can demonstrate a commitment to quality, innovation, training and customer service.

Submissions in this category are invited from air, coach, rail, sea, river, and car operators.

Entries will not be accepted in this category by transport agents. Agents should apply for the Best Support Service category.

Entrants should have an excellent industry reputation, and provide examples of how it has developed and enhanced its product to meet the needs of youth, student and educational travellers.

Judges will score the entry out of ten on each of the criteria elements and will be looking for an operator that is providing accommodation that stands out from its competitors. Examples of excellence across as many areas of business practice as possible.  Your commitment to health, safety, accessibility and the environment.

Submissions will also be highly credited for their commitment to innovation. User-generated reviews and customer ratings will also be taken into consideration.

Judging Criteria

  • Innovation & Improvements
  • Customer care
  • Staff engagement & training
  • Marketing & communications
  • Accessibility & sustainability
  • Commitment to health & safety & ESG agenda
  • Impact on local destination

Earn additional points

Your Dragon’s Den moment. You have the opportunity to film a short video to support your entry. This should NOT be a promotional video, this will NOT be accepted. It should be a short video (maximum one and a half minutes), telling us about your entry and why you deserve to win this award. View our video guidance or if you need some inspiration, check out some of our past entries here

2023 Entry Deadline


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