This award will be presented to an organisation company that can demonstrate excellence in customer service

Great customer service should be at the heart of any service provider organisation. Getting this right will enable your organisation to stand head and shoulders above the competition, exceed customer expectations and encourage repeat business; word of mouth recommendations and most importantly attract higher quality staff and improve staff retention.

Judging criteria

• Demonstration of a sound and effective Customer Services Strategy
• Demonstration of training and recruitment strategies
• Demonstration of systems in place to manage customer complaints and feedback
• Forward strategy for Customer Service assisting future growth and development
• Overall effectiveness

Earn additional points

Your Dragon’s Den moment. You have the opportunity to film a short video to support your entry. This should NOT be a promotional video, this will NOT be accepted. It should be a short video (maximum one and a half minutes), telling us about your entry and why you deserve to win this award. View our video guidance or if you need some inspiration, check out some of our past entries here