This award will be presented to an organisation company that can demonstrate excellence in customer service.

Great customer service should be at the heart of any service provider organisation. Getting this right will enable your organisation to stand head and shoulders above the competition, exceed customer expectations and encourage repeat business; word-of-mouth recommendations and most importantly attract higher-quality staff and improve staff retention.

This award recognises quality and high standards in youth accommodation.

This award recognises outstanding achievement and entries are open to organisations and individuals in the youth, student and educational travel market.

Has your organisation or an individual working within reached a milestone or pinnacle in their career?

Have you served a record number of customers in the last 12 months?

Contributed something significant to the industry or your individual organisation in the last year?

Has an individual in your organisation gone over and above the call of duty in their day-to-day work?

Been part of an activity, campaign or movement that has made a significant impact on business/ the sector?

To review the submission and supporting evidence (where applicable), and rate the successfulness of each category out of ten in the boxes provided below.

Nominated products should demonstrate success in the following:

Review the submission and supporting evidence (where applicable), and select one winner in this category.